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Privacy Policy

A Legal Disclaimer

Effective Date: 1st October 2022
Company Name: Achma Luxe 360
Registered Address: 4 Pinchin Street, London, E1 1SA
Contact Email: info@achmaluxe360.com
Contact Phone: +447492981909

Achma Luxe ("we", "us", or "our") is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our chauffeuring, luxury car hire, and concierge services or interact with our website.

1. Data Controller

Achma Luxe is the Data Controller responsible for your personal data.

2. Personal Data We Collect

We may collect and process the following categories of personal data:

Identity Data

  • Full name

  • Title

Contact Data

  • Email address

  • Telephone number

  • Billing address

  • Collection and destination addresses

Booking and Service Data

  • Journey details and travel itineraries

  • Vehicle preferences

  • Concierge requests

  • Booking history

Financial Data

  • Payment details (processed securely via third-party payment providers)

  • Transaction records

Technical Data

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

3. Lawful Basis for Processing

We process your personal data under the following lawful bases:

Contractual Necessity
To provide chauffeuring, vehicle hire, and concierge services you have requested.

Legitimate Interests
To operate, improve, and secure our business and services.

Legal Obligation
To comply with applicable legal and regulatory requirements.

Consent
Where required, such as for marketing communications.

4. How We Use Your Personal Data

We use your data to:

  • Provide and manage bookings and services

  • Respond to enquiries and client communications

  • Process payments and maintain financial records

  • Provide concierge and personalised services

  • Improve our services and client experience

  • Maintain operational security and prevent fraud

  • Comply with legal obligations

5. Confidentiality and Discretion

We operate with strict discretion. All personal data is treated as confidential and accessed only by authorised personnel. We do not sell, rent, or distribute your personal data to third parties for marketing purposes.

6. Sharing Your Personal Data

We may share your personal data with:

  • Professional chauffeurs and employees for service delivery

  • Payment processors and financial institutions

  • Concierge partners where necessary to fulfil requests

  • IT and system service providers

  • Legal authorities when required by law

All third parties are contractually obligated to protect your data.

7. International Transfers

Where personal data is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or loss.

Access is restricted to authorised staff only.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, tax, and accounting requirements.

Typically, client booking records are retained for up to 6 years to comply with UK legal obligations.

10. Your Rights Under UK GDPR

You have the right to:

  • Request access to your personal data

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data ("right to be forgotten")

  • Request restriction of processing

  • Object to processing

  • Request transfer of your data (data portability)

  • Withdraw consent at any time (where applicable)

To exercise your rights, please contact us at: [Insert Email Address]

11. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can manage cookie preferences through your browser settings.

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://www.ico.org.uk
Phone: 0303 123 1113

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

Achma Luxe
Email: info@achmaluxe360.com
Phone: +447492981909
Address: 4 Pinchin Street, London, E1 1SA

We are committed to maintaining the highest standards of privacy, security, and discretion for all clients.

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